Terms & Conditions
Clients provide their consent in that these Terms & Conditions constitute a legally binding agreement between yourself and Segura Emporium concerning your access to and use of segura.com.na and the services Segura has to offer.
By purchasing any service or product on our website, you consent thereto that we may amend this Agreement at any time by posting the amended terms on our website.
Refunds for Services
We do not issue cash refunds for any product. An exchange or voucher will be issued for purchased products within 7 days of the product being received. Vouchers will be valid for a period of 6 months.
An exchange or voucher will only be entertained and issued once inspection of the product has been completed and the product has been received back in good order. Products should thus be returned in the original undamaged packaging, with tags attached to items. Clients will not be refunded if any tags have been removed from products or of the packaging was damaged by the client.
Segura will bear the cost for all return expenses, if the client adheres to the abovementioned.
A voucher or replacement product will be sent to the Client if a product is damaged upon delivery.
An internal investigation will be conducted before rectifying the situation to determine whether the product delivered was damaged. We do not take responsibility for any damage caused by the courier company or the Client directly.
Disclaimer of Warranties and Limitation of Liability
You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Website or any Products you purchase through it.
Our inclusion of links to a Third-Party Website does not imply any endorsement of the material on our Website or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does our inclusion of the links imply that we are authorized to use any trade name, trademark, logo, legal or official seal, or copy- written symbol that may be reflected in the linked Third-Party Website.
Termination and/or Cancellation
Your rights under this Agreement will automatically terminate without notice if you fail to comply with any of its terms. In case of such termination, Segura may immediately revoke your access to our services. Segura’s failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of its rights.
Clients are permitted to cancel an order at any time provided they do so before receiving a dispatch notice. For cancellation the client must email email@example.com to cancel an order, stating the order number for purposes of cancellation. Orders will automatically be cancelled if payment has not been affected within 48 hours after your order has been placed.
Copyrights and Trademarks
We confirm that we will at no time, without the consent of the client, share their personal information with anyone outside of the company, with the exception being delivery information given to the courier company, used to deliver our products to you.
If the Client elects to rate or review a product, they grant us permission to use their rating/review as we deem fit. The review and the customer’s name and photo may be used for newsletters, on our website or for any other means we deem fit. Personal information will be treated with strict confidentiality.
We do not own the information provided by the Client and as such we will never sell any Client information.
Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
We guarantee that your product will be delivered to your doorstep within 4 business days from your order being place. Please ensure that the address you provide is accurate.
Deliveries in Windhoek will be free of charge.
Deliveries to other parts of Namibia will be made by a courier company and the costs thereof will be borne by the Client.